Service (1) We will take the free maintenance for at least one year under the condition of normal use
(2) For damaged and missing items, we will send replacement after getting related details, such as photo or video
(3) We will check the quality for your reference before loading the container
After service (1) We will be very thankful if you have any suggestions of our products.
(2) If you have any questions, please feel free to let us know for first time by email or by phone, we will deal with the issue for you in time.
(3) We will send catalogues with our new designs to the customers with developed partnership.
GUANYI FAQ (1) Where is your factory? We located in Jiangmen City, Guangdong Province. It takes about 1 hour from Foshan City and bout 1.5 hours from Guangzhou City to out factory by car.
(2) Can you do our logo or brand on the carton? Yes. You can offer your logo and we make the logo on the carton by your reference.
(3) Can I order some samples at first to see the quality? Yes, of course. But we will charge three times the price for sample, but will return back after ordering.
(4) Can you deliver samples by DHL or Fedex? Yes, we can. But you could pay for express fee.
(5) What's your payment term? Generally, our payment term is FOB. If you want to do CIF or CFR, we could calculate, and quote for you.
(6) Do you have the products in stock? Yes. We have enough stock to offer.
(7) Can I mix different models in one container? yes, of course, just depend on which products you need.
(8) How does your factory do regarding quality control? Our quality inspections will take quality control of each production process, also you can come to our factory to make the inspection the goods before shipment, till the guests are satisfied of them and make the payment, then we will make the shipment.
(9)Will you deliver the right goods as ordered? How can I trust you? We will check many times before shipping. Our factory are very welcome you come to our factory for inspection and guidance.
(10) About the price Include carton packing but wooden case.
