A Absolutely. We offer professional after-sales service to handle any issues and ensure customer satisfaction.
Q What is the typical lead time for orders?
A Our usual lead time is 30–45 days, depending on the product type and order quantity.
Q Can I customize the furniture according to my requirements?
A Yes, we offer customization options for colors, sizes, and materials to meet your specific needs.
Q What materials are used in your furniture?
A
We use high-quality wood, metal, and upholstery materials, ensuring durability, comfort, and a premium look.
Q What should my valid proof be if my goods are broken?
A Please simply set all your damaged goods in rows and columns, then take a video for us to show how goods are damaged.
Q What type of wood is this? Is it durable?
A Ash Solid Wood which imported from the US . it’s very durable.
Q How is your after-sales service?
A There is a complete after-sales management system. We can replace parts for free in the next container or we refund your money.
Q Do you offer customized product service?
A
Yes, the customized product is available in our factory. Send your design pictures and detailed information to us, then we talk about it with our professional designer to make the sample product you want. And you can come to our factory to check it.
Q Do you have related certificate to prove your quality?
